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Mode 'of withdrawal
The right of withdrawal is subject to the following conditions:
• The customer must send the purchased goods within 14 days from the date of receipt of goods by first filling the appropriate form, which will be followed by our communication in which the mode of delivery will be specified
• The purchased goods must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories.)
• The shipment, until the certificate of receipt in our warehouse is under the responsibility of the customer;
• Red fish is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
The mode of delivery of the goods laid down by red fish, once the customer-consumer has decided to exercise the right of withdrawal are:
• The sending of the re-entry module signed on this page
• The only costs payable by the consumer for exercising the right of withdrawal is the direct cost of returning the property to red fish.
• Red fish will refund the customer the full amount already paid, within 14 days of receipt of notice of withdrawal by the transfer of the amount charged to your credit card or by bank transfer. In the latter case, the Buyer shall promptly provide to the bank on which to obtain reimbursement (cod. Iban dell'intestatario the current account).
When the right of withdrawal lapses
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where red fish finds:
• Use part of the property
• The lack of external and / or internal packaging;
• The absence of product components (accessories, manuals, parts, ...);
• The product is damaged for causes other than its transport
In the above cases, red fish will return to sender the property purchased by charging the same shipping costs
In reference to the d. LGSL. 206/2005, the customer can return products and get full refund of the amount paid for the purchase of the product within fourteen working days from the moment the customer has received the product, despite having met the following conditions:
- The products must be returned in its original packaging, complete with all components, parts and accessories, warranty cards, manuals, documentation and any other element forming part of the products. We do not refund products damaged due to insufficient packaging. Please use an external protective box to prevent damage during transport.
- Reimbursement will be made once received and checked the product and within 14 days. You will be reimbursed the actual value of the product and shipping costs are borne by the buyer.
To speed up the operation made, please fill out the return card. Within 3 working days we will respond by e-mail giving you the return instructions.